How do I return an order?

We accept returns for a refund within 30 days of delivery, provided the watch or bracelet has not been worn and shows no visible signs of use. To qualify for a full refund, all original components must be included in the return.

Instructions for UK,EU, Rest of world:

1. Clearly display your order number to avoid delays.

2. Send your parcel to the following address:

   The Wood Look

   Haldon House Business Centre

   Brettell Lane

   Brierley Hill

   DY5 3LQ

   West Midlands

   United Kingdom

3. We recommend using a tracked shipping service and sharing the tracking details with us to ensure smooth processing.

Once your return is received, we aim to process refunds within 7 working days.

Please Note:

• Customers are responsible for return shipping.

Instructions for US:

If eligible, you can easily schedule a UPS pickup or drop it off at your convenience.

1. Drop us a message to let us know you would like to return.
2. Eligibility: Returns are accepted within 30 days of receiving your order, this is calculated by the date shown as delivered on your tracking. We only accept returns where the watch is in a resellable condition without any damage or signs of use.

Once your return is received, we aim to process refunds within 7 working days.